Schedules and rotations
Weekly or daily rotations, primary and secondary layers, overrides in one click.
SunMonTueWedThuFriSat
How it works
From failure to a human in seconds.
- 01
The alert arrives
From your monitoring, email, or by hand. OnCall finds the team and whoever is on call right now.
- 02
Page, then escalate
Push, SMS and voice. If nobody acknowledges in time, it moves to the next tier on its own.
- 03
Someone answers
One tap stops the escalation and tells the team who has it.
Product
What the 3am responder needs, nothing else.
Escalation ladders
Choose who gets paged, how, and when it moves up.
1Primary on-call2 min
2Secondary on-call2 min
3Ops manager
Acknowledge from your phone
iOS and Android apps with critical alerts that break through Do Not Disturb.
Critical alertPayment gateway timeouts — madaAcknowledge
MTTA and MTTR
See how long each team takes to answer and to fix.
MTTA3:45
MTTR41m
Built for Saudi teams
Arabic first, not translated.
- Full Arabic and EnglishEvery screen and alert in right-to-left Arabic or English. Each person picks their own.
- Saudi work week, Riyadh timeSchedules start on Sunday; reports run on AST.
- For IT, facilities and operationsFrom servers and payment gateways to HVAC and building systems.