How it works

From failure to a human in seconds.

01
The alert arrives
From your monitoring, email, or by hand. OnCall finds the team and whoever is on call right now.
02
Page, then escalate
Push, SMS and voice. If nobody acknowledges in time, it moves to the next tier on its own.
03
Someone answers
One tap stops the escalation and tells the team who has it.

In the app

What the on‑call person sees.

OnCall app page for a critical incident, with a countdown to escalation and an Acknowledge button — 01The alert arrivesA critical incident with a countdown to escalation and one clear Acknowledge button.

The incident page after escalating to level 2 — 02No answer? It escalatesLevel 1 ran out of time, so the incident moved to level 2 on its own.

iPhone Lock Screen with the OnCall live card after the incident was acknowledged — 03Acknowledge from the Lock ScreenA live card on the Lock Screen that updates with every escalation and acknowledgement.

Product

What the 3am responder needs, nothing else.

Schedules and rotations

Weekly or daily rotations, primary and secondary layers, overrides in one click.

SunMonTueWedThuFriSatFaisalSaraNouraTurki · override

Escalation ladders

Choose who gets paged, how, and when it moves up.

1Primary on-call2 min

2Secondary on-call2 min

3Ops manager

Acknowledge from your phone

iOS and Android apps with critical alerts that break through Do Not Disturb.

Critical alertPayment gateway timeouts — madaAcknowledge

MTTA and MTTR

See how long each team takes to answer and to fix.

MTTA3:45

MTTR41m

Pricing

One price, every feature.

Standard

$7USD

per user / month · excl. VAT

You only pay for people with a login. The first 14 days are free.

Start free trial

Escalation ladders per incident type
Schedules, rotations and cover requests
iPhone app with the Lock Screen card
Monitoring integrations and API
Audit log and MTTA / MTTR reports
Full Arabic and English

For larger companies

Custom pricing, annual billing, and help setting up your schedules and escalation ladders.

Built for Saudi teams

Arabic first, not translated.

Full Arabic and EnglishEvery screen and alert in right-to-left Arabic or English. Each person picks their own.
Saudi work week, Riyadh timeSchedules start on Sunday; reports run on AST.
For IT, facilities and operationsFrom servers and payment gateways to HVAC and building systems.

Make sure someone always answers.